Some people have been having issues with grinder pumps lately.
They are mechanical devices and the manufacturer says that they usually go 8-10 years without service, but that implies that some do better than others.
The Board has authorized the purchase of a second spare grinder pump and is working on service and warranty issues involving the manufacturer, the servicer and Duckett Creek.
Here is some general information on grinder pumps:
Here is contact information for the servicer:
905 Cherry Ln
Troy, IL. 62294-3151
www.flosystems.com There are additional phone numbers on their web site.
IF you are having problems with your grinder pump (your alarm is going off):
1. Check with your neighbors - if their pumps are also going off, it is probably a problem with the sewer line - call Duckett Creek Sewer District at 636-447-4944 or 314-729-4214 for 24-hour emergency service. Call Duckett Creek if you are not sure if what is wrong.
2. Duckett Creek will end up telling you if you have a problem on your property - if your grinder pump has gone out, the Association has two spare pumps for emergency use (only!) available if you absolutely need a pump on a night, weekend or holiday. Contact a Board Member and someone should be able to walk you through the procedure if you need an emergency replacement.
3. After using the emergency replacement, or if you did not need the emergency replacement, contact Flo-Systems. They should tell you when they can come out and when they do, if they cannot fix it on the spot, they should give you a loaner pump - if you borrowed an Association spare, they will take it out and return it to storage, give you a loaner and take yours to the shop, and give you an estimate for repair or replacement. When the spare is returned to storage, notify the Board Member you originally contacted that the spare has been returned.
If you have been having issues with your grinder pump, and have not talked to a Board member about it, please e-mail one of them so they can get all the information.
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